Why does my FTP fail to connect?
If your FTP progam is not connecting properly, here are some possible reasons:
- Your firewall could be blocking it.
- In cases where you are using the IP address contained in your welcome email, enter (in Host Name) only the numbers — don't add ftp, www or anything else).
- Make sure your username and password are the same as your control panel username and password.
- Some FTP programs require a path in order to connect. Your path would be /home/YOURUSERNAME/public_html